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ARMS CRM Dialer

SIP-based React dialer for automated real estate outreach.

ARMS CRM Dialer

Architecture, APIs, and systems design under active deployment.

Proprietary Backend System
Year
2023
Client
Graana.com
Role
Full Stack Developer · VoIP Engineer
Status
Proprietary

Overview

The brief

Reduced manual dialling by 60% by building a SIP-based React dialer integrated directly with FreePBX and embedded natively inside the custom company CRM platform.

The Challenge

Sales associates spent hours typing phone numbers manually, resulting in incorrect logs, missed appointments, and slow cold-calling throughput.

Features

What we shipped

  • 01SIP.js client embedded natively inside CRM dashboards
  • 02One-click call initiation and dynamic inbound call pops
  • 03Automated audio state logging and agent metrics

Tech Stack

ReactWebRTCSIP.jsFreePBXAsterisk

Impact & Performance

-60%
Manual Dialing
2.5x Boost
Outbound Velocity
150+ Daily
Agent Usage

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